Frequently Asked Questions
Everything you need to know about bringing Ikyem quality into your home.
What is the typical shipping timeframe for furniture items?
Most of our home decor and furniture items are processed within 2-3 business days. Depending on your location, delivery usually takes between 5 to 10 business days for standard shipping.
Do you offer international shipping?
Currently, Ikyem ships to customers within the continental United States and Canada. We are working on expanding our logistics to support more international destinations soon.
What is your return policy for home goods?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition. Please note that custom-made or final sale items are not eligible for return.
Are the materials used in Ikyem products sustainably sourced?
Yes, we prioritize sustainability. We partner with manufacturers who use FSC-certified wood and eco-friendly textiles to ensure our products are as kind to the planet as they are to your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger furniture purchases.
Can I track my order once it has been placed?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.