Returns & Exchanges
At Ikyem, we want your home to feel perfect, which is why we offer a 30-day return window for all unused items in their original packaging. If your new home decor or furniture doesn't meet your expectations, we are here to help you find the right fit.
Initiate Your Request
Log into your Ikyem account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Carefully pack your items in their original boxes with all protective inserts to ensure they arrive back at our warehouse in pristine condition.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing